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Frequently Asked Questions

  • What age range is bonob designed for?
    bonob is made for kids from around 12 months (once they start walking) to approximately 4 years old, depending on size and development.
  • What makes bonob different from other balance or evolutionary bikes?
    bonob is engineered with a patented variable-geometry frame that transitions from tricycle to balance bike to pedal bike with ease. It’s lighter, more ergonomic and easier to handle than most bikes out there.
  • How easy is it to switch between modes?
    The transition is simple. There’s no need for special tools or mechanics—just follow our short tutorials and your kid will be ready to roll.
  • Can bonob be reused or passed on?
    Yes. bonob is made with high-quality materials and built to last. It’s ideal to pass on to younger siblings or sell once your child outgrows it.
  • Where is bonob made?
    bonob is designed, engineered and produced in Belgium. We’re sourcing most components locally to support craftsmanship and reduce transport emissions.
  • When will I receive my pre-order?
    For the time being, the pre-orders are supposed to be delivered as from September (to be confirmed).
  • Where do you ship?
    We currently ship to Belgium, the Netherlands, France, and Luxembourg. If you're outside these countries, contact us—we’re exploring broader delivery options soon.
  • What if I have a question after purchasing?
    You can reach us any time via our contact form. We’re here to support you before and after your order.
  • Is bonob easy to assemble?
    Yes. bonob comes with step-by-step instructions and video tutorials. Setup is intuitive and quick.
  • What is your return policy?
    You can return your bike within 14 days of delivery if unused and in original packaging. Just contact us and we’ll guide you through the process.
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